01
Answers every enquiry
Umi responds instantly using your agency information, services, property details and approved answers.
Meet Umi — your AI employee
Every property enquiry, answered and moved forward.
SmartFlow gives estate agencies a 24/7 AI employee that answers customers, qualifies leads, supports viewings and keeps the team ready for the next move.
24/7 replies Multilingual Built for property
Umi is workingQualifying a new buyer enquiry
01Customer asks
02Umi understands
03Lead is qualified
04Your team acts
One conversation. A complete customer profile.
Umi handles the work between enquiry and opportunity.
Customers get an immediate, natural response. Your team gets organised information and a clear next action—not another anonymous message in an inbox.
02
Qualifies the opportunity
Buying or renting, budget, location, bedrooms, timeline and requirements are collected naturally in conversation.
03
Moves customers forward
Umi recommends relevant properties, records viewing requests and keeps the team informed when action is needed.
04
Hands over with context
Your team can take over a live conversation, review the full profile and continue without making the customer repeat themselves.
Designed around the whole conversation
Less chasing. Fewer missed leads. Better handovers.
SmartFlow brings conversations, lead records, follow-ups, tasks, appointments and customer progress into one working view.
- Customer details saved as they are provided
- Notifications when the team needs to respond
- Clear progress from new lead to won customer
- Private staff notes and conversation summaries
Example dashboard · Illustrative demonstration data
Leads28+8 this week
Appointments114 upcoming
Conversations14692% handled
AR
QualifiedAmelia RoseBuying · Greenwich
Budget£625,000Property3-bed houseTimelineWithin 3 months
Next actionAgent follow-up requested
Built first for estate agencies
Property expertise now. A wider AI workforce next.
SmartFlow starts with the detailed workflows estate agencies need—from buyer and renter qualification to property matching and viewing support. The same AI Employee model will later expand into other service industries.
Estate agencies Available nowGarages PlannedHotels PlannedClinics Planned
Clear plans. Room to grow.
Choose the AI employee your agency needs today.
One-time setup prepares SmartFlow for your business. Monthly allowances and fair-use details are confirmed before subscription.
Basic
For small agencies getting started with Umi.
£49/ month
£199 one-time setup
- Monthly usage allowance included
- Website AI chat, available 24/7
- Lead capture and basic lead list
- Email notifications
- One business location and one Umi
MOST POPULAR
Standard
For growing agencies ready to convert more enquiries.
£149/ month
£499 one-time setup
- Generous monthly usage allowance
- Advanced lead qualification and customer profiles
- Conversation memory and trained knowledge
- Analytics, team members and staff messages
- Follow-ups, notifications and human takeover
- Priority support
COMING SOON · PRIORITY LIST
Premium
For businesses that need more channels, teams and automation.
£399/ month
£999 one-time setup at launch
- Expanded monthly usage allowance
- WhatsApp Business AI and Twilio SMS
- Instagram and Facebook Messenger
- Google and Outlook Calendar
- HubSpot, Salesforce and Zoho CRM
- Multiple locations, teams and AI Employees
- AI phone calls, API access and advanced automation
No payment. No commitment. Receive early launch information.
Premium vision
One AI workforce across every customer channel.
Website chat, WhatsApp, SMS, social messaging, calendars, CRMs and AI calls—connected to the same customer context and the same team.
Trust is built through clarity
See exactly what SmartFlow can do today.
SmartFlow is an early-stage company. We distinguish live features from planned ones and will publish verified customer results only with permission.
Honest product demonstrations
Example journeys and dashboard figures are clearly marked as illustrative—not presented as customer results.
Humans remain in control
Umi organises and moves enquiries forward while staff can review, take over and make the final business decisions.
Clear launch boundaries
Basic and Standard are available now. Premium capabilities are presented as planned and joining the list creates no order.
Questions, answered
What agencies usually ask us.
Is Umi just a chatbot?
No. A basic chatbot answers isolated questions. Umi is designed as an AI employee: it remembers the conversation, collects complete customer requirements, creates structured leads, supports viewings and brings your team in when a person is needed.
Can SmartFlow use our own agency information?
Yes. Standard is designed for agencies that want Umi trained on their website, documents, FAQs, services, prices and approved business information.
Can a staff member take over a conversation?
Yes. Human takeover is included in Standard. Your team can join an active customer conversation and return it to Umi when appropriate.
When will Premium launch?
Premium is being prepared for agencies that need more channels, integrations and automation. You can register your interest to receive early launch information. No payment, order or commitment is created.
Your next enquiry could arrive at any time.