1. Who is responsible for your information
SmartFlow Solutions is responsible for personal information collected directly through smartflowiq.com. You can contact us through our Contact page about this policy or a privacy request.
2. Information we collect
We may collect your name, business name, work email, phone number, preferred contact time and the contents of a demo, contact or Premium-interest request. If you chat with the public Umi assistant, we process the messages you choose to send. Our hosting and security providers may also process limited technical information needed to deliver and protect the service.
3. Why we use it
We use enquiry details to respond to you, arrange demonstrations, provide requested information and take steps toward a possible business relationship. We process service and security information where necessary for our legitimate interests in operating, improving and protecting SmartFlow. We use details for optional launch updates or other marketing only where we have an appropriate lawful basis, including consent where required.
4. Who receives it
Authorised SmartFlow personnel and service providers supporting website hosting, secure data storage, communications, security and AI processing may handle information only as needed to provide their services. We do not sell personal information.
5. International processing
Some technology providers may process information outside the United Kingdom. Where this happens, we use appropriate contractual or legal safeguards required by applicable data-protection law.
6. How long we keep it
Unconverted website enquiries are normally kept for up to 12 months after the last meaningful contact, unless we need a longer period to establish, exercise or defend legal rights. Customer-service data is handled under the relevant customer agreement and retention settings.
7. Your rights
Depending on the circumstances, you may ask to access, correct, delete or restrict your information, object to certain processing, or receive portable data. You may withdraw consent at any time where consent is the basis for processing. Contact us to make a request. You may also complain to the UK Information Commissioner’s Office.
8. Estate-agency customer data
When an estate agency uses SmartFlow to communicate with its own customers, the agency will usually decide why that customer data is processed and SmartFlow will process it for the agency under the applicable service agreement. Customers should also read the agency’s own privacy notice.
9. AI and automated decisions
Umi can organise information, suggest relevant next steps and prepare summaries, but SmartFlow’s public website does not use Umi to make solely automated decisions about visitors that produce legal or similarly significant effects. Estate agencies remain responsible for their business decisions.
10. Changes
We may update this policy as SmartFlow develops. The date at the top shows the latest published version.